Shipping Policy

All items are made to order.
 

Standard processing times are 5–10 business days before shipment, depending on the complexity of the product.
 

During peak seasons (e.g., holidays, wedding season), processing may take longer. Estimated timeframes will be communicated at checkout.

We use reliable carriers such as USPS, UPS, or FedEx for delivery.

 

Shipping times vary by location and are in addition to processing times.

 

Expedited shipping may be available at an additional cost.

Shipping costs are calculated at checkout based on the weight, size, and destination of your order.

Free shipping may be offered on select promotions or order thresholds.

Orders are shipped to the address provided at checkout.

 

Promise & Pine is not responsible for delays or loss due to incorrect or incomplete shipping information.

Please double-check your shipping details before placing your order.

Once your order has shipped, you will receive a confirmation email with tracking information.

 

Tracking updates depend on the carrier and may take up to 24 hours to appear.

Promise & Pine is not liable for packages lost, delayed, or damaged by shipping carriers or events beyond our control (e.g., weather delays).

If your order is lost or arrives damaged, contact us at info@promiseandpine.com.

 

For damaged items, please provide photos within 7 days of delivery so we can assist you.

Currently, Promise & Pine ships only within the United States.

 

If international shipping becomes available, rates and delivery times will be updated on our website.

For shipping questions or special delivery requests, please contact:

Email: info@promiseandpine.com